Welcome to our FAQ page
Created by 2 former Erasmus students in Porto,
Student at Home came out as a response to all the struggles we faced during our experience, especially when it comes to finding accommodation.
Since then, we have partnered with relevant institutions and maintained our focus on helping students and creating a support system for them while they are away from home.
We understand that using the website might not always be very straightforward, and for that reason, we have created a bunch of tutorials to help you get the most out of it. You may find all of them on our Instagram page and, below, the most frequently used ones:
In order to be able to send you a list of options we will need some details about your stay:
- exact period of stay
- where will you study in Porto
- budget
- your requirements for the room (are you after an individual flat? Room with private bathroom? Any specific location in mind? All those details which can help us refine our search and send you the most relevant options possible).
You may find all the booking procedure here:
Sending money in advance for making the reservation could be very stressful when you don’t know anything about the person at the other end.
But we do know each and every single landlord on the website, have a personal relationship with them and can vouch for their integrity.
Like this, you can be sure your money is secure.
- Full refund: Cancellations made within 24 hours of booking are eligible for a full refund, regardless of the arrival date.
- €100 cancellation fee: For cancellations made more than 24 hours after booking and more than 60 days before arrival, a €100 cancellation fee applies. The remaining advance payment will be refunded.
- No refund: For cancellations made within 60 days of arrival, the entire advance payment is non-refundable.